Channel customers delayed by thorough customs checks

Calais Seaways was moved from Calais – Dover to Dunkerque – Dover to help out for a period of time

Today, French Channel ports are experiencing major traffic flow problems as French Customs seems to have decided to check travellers coming into France from the UK more thoroughly than usual. At times this is causing longer waiting times and queues, even on the roads leading to the ports.

“We are very sorry for this situation and the effect it has on our customers. In Dunkerque, our large capacity for storing trucks helps us mitigate the consequences, and many customers that would normally use Calais have been seeking Dunkerque for this reason, says Sébastien Douvry, Operations Director. Calais Seaways was moved from Calais – Dover to Dunkerque – Dover to help out for a period of time.

“We understand it is related to a disagreement between Customs and the customs workers’ union. However, we strongly urge them help us maintain flow in the Channel services as it is causing a big problem for our customers. We have a very positive cooperation with the French Customs in the work preparing for Brexit. They are cooperative and open in their efforts to find workable solutions that will mitigate the consequences of Brexit on traffic between the UK and France. And I am confident that we will be able to find solutions that will help us provide a good service to our customers and avoid unnecessary delays if we continue our good cooperation,” says Kasper Moos, Head of BU Channel.

March 8, 2019