The LS team went on board King Seaways in the first week of October to prepare for the GO-live on 5 October. King will be the first ship to have LS Central as the operating system which is a step up from the Channel and allows us to have automatic table allocation with the hospitality module. This will enable us to be more efficient in the restaurant and turn tables quickly when needed.
It also gives us other opportunities in the future with presales items. Having LS Retail across all passenger ships allows us to control inventory more centrally and allows us to leverage price with our suppliers and being a live system gives the Business Leaders the tools they need to manage stock levels effectively and thus reducing stock held onboard.
Although Covid-19 is putting quite some restrictions in place for international travel, with the assistance of Jesper Christensen and HR Dover, the team managed to obtain the necessary paperwork to travel and carry out this essential piece of work.
“We encountered a number of unforeseen technical difficulties upon go-live. Our IT support did a great job in rendering assistance to overcome these. LSR team was instrumental in addressing the numerous issues that kept coming up with full support and flexibility from the onboard staff. It was real and pure teamwork what I witnessed on board that ship,” says Laura Neimetaite, Product Owner in the Passenger Tribe.
Niels Ryslev, Commercial Head, says that he is still impressed with the flexible and pragmatic teamwork with which the roll-out was executed and believes that despite some problems, it has been the smoothest implementation of a Point of Sales system, he can recall in 32 years.
Peter Hoogendoorn, Project Manager, explains that with the completion of LS on King, we are now well prepared to perform the next roll-out on Princess Seaways which is planned for the first week of December, in order to have this finished before the Christmas period.
Product Owner Laura Neimetaite adds: “Special thanks to the staff on board King Seaways for their unmatching hospitality and desire to adopt the new system. It was an absolute pleasure working with you, climbing that learning curve of the first implementation!
“Equally so, a big thank you to Michal from Master Data for being the most effective and pragmatic business partner one would wish for, Andy Watkins for your mammoth efforts and countless hours and evenings put into this roll out, Finance, Procurement, EDI and Seabook teams for being such team players, and the LSR core team for your relentless dedication and professionalism in delivering such a comprehensive system all in one go. “
“It was breath taking seeing all that cross functional teamwork come together on a single sailing” adds Laura.