Super users train as sales software go-live nears

Amsterdam–Newcastle sales staff met for a workshop in IJmuiden to continue training for the roll-out of the LS retail sales software


Our on-board sales teams play an important role in the success of our passenger routes, and the roll-out of the sales platform LS Retail is a very important upgrade to support sales. With the Newcastle–Amsterdam route getting close to go live, the crew is on top of it.

In December, 18 crew members from King Seaways and Princess Seaways gathered in Ijmuiden to continue their training to prepare for the changes to the on-board sales system. They also met fellow super users from the Channel and the Business Driver from the Baltics Rokas Budrevicius, who is assisting with the implementation.

Andy Watkins, Business Driver for the Channel routes and for the Amsterdam–Newcastle route, says: “When we prepare for a roll-out, this kind of training is very important so that our staff are knowledgeable and prepared. New and enhanced systems help our staff perform better and improves the customer experience.”

After the three days of workshops the group could return to King and Princess to train their colleagues on board, and they were eager to do so.

“There has been a great atmosphere in the group. People have really adapted to the knowledge sharing and the idea of being a community that will help each other whenever someone needs support. It has also been fantastic to see how the group has increased their motivation since their first training in September. With this attitude and approach, the implementation will be a success,” adds Marianne Hagen and Michael Bergmann from the team implementing the LS Retail Super User organisation.

January 13, 2020