We have been working for some time now with a new commercial structure which was implemented as part of the Project Starlight recommendations. The role of Floor Manager was introduced in order to bring more focus to the customer experience onboard the Amsterdam – Newcastle and Copenhagen – Oslo routes.
Having now worked with this structure onboard King and Princess Seaways, we have concluded after a thorough evaluation, that it is not the optimum way for us to be organised on the Amsterdam – Newcastle route, because we simply do not have as many outlets onboard our vessels as the Pearl and Crown do.
We have therefore decided that we will do a small restructure onboard where the following will take place:
The Chef de Cuisine will be retitled as Business Leader Head Chef – and will no longer report to the Business Leader Food and Beverage, he will report directly to the Commercial Head.
This will free up the Business Leader Food and Beverage to focus on the customer experience front of house.
One Floor Manager will be refocused to concentrate on Food and Beverage, reporting to the Business Leader Food and Beverage. This will ensure we deliver excellent customer experiences in our bars and restaurants onboard.
This means that there will no longer be a requirement for one Floor Manager position on both King and Princess which means we need to find alternative positions for four of our colleagues.
We are pleased to advise that two of our affected colleagues have already been assigned to vacant Floor Manager positions on the Copenhagen – Oslo route, and we are currently in direct discussions with the other two on various alternative opportunities across the DFDS Fleet.
It is important to note that this change will only take place on the Newcastle – Amsterdam route and the position of Floor Manager will continue on the Copenhagen – Oslo route.
We wish everyone great success in their new or adapted roles.
Teun-Wim Leene, Route Director Amsterdam – Newcastle and
Kasper Moos, VP and Head of BU Short Routes and Passenger
November 21, 2019