Logistics’ online booking service, DFDS Direct, went live today (15 May) and enabled customers to get a quote, book, track transport and manage freight documents directly from their own computer or phone.
“DFDS Direct displays our ambition to constantly improve our services, and it has already attracted many customers. I am also pleased to say we have received very positive reactions from customers who said they found it quick, simple and easy to use. This is exactly what we intended. To grow our business, we must make it easy for our customers to work with us,” says Niklas Andersson, EVP and Head of the Logistics Division.
DFDS Direct is a significant upgrade to My Logistics, which will be retired in the next few weeks.
“A lot of praise should go to Gauvain Haulot and his DFDS Direct team who succeeded in making it an efficient and extremely valuable service for our customers and DFDS as well as Riccardo Cereser, Product Owner, who was responsible for the design and technical delivery of DFDS Direct”. I am now really looking forward to seeing how it will help us strengthen our business during the coronavirus crisis, and how such digital solutions developed in fruitful co-operation between business and our Technology Division can support growth afterwards,” he says.
Rune Keldsen, Chief Technology Officer and Head of the Technology Division, says: “DFDS Direct is the beginning of an extensive digitisation plan with the goal of handling a substantial majority of the bookings digitally by 2023. And it is an excellent demonstration of how we will support business and growth by improving our integration capabilities and online services.
“We will keep you continually updated about major developments like this.”
May 15, 2020