Phoenix superuser conference on board Crown Seaways

25 superusers of Phoenix met on board Crown Seaways for a two-day conference with members of the Phoenix fulfilment team and Product Owner Ian Cowie.

Recently, 25 superusers of Phoenix (the core IT system for the freight business) met on board Crown Seaways for a two-day conference with members of the Phoenix fulfilment team and Product Owner Ian Cowie.

Sam Kinnaird, IT consultant for Phoenix, says: “While enjoying the sights of the Norwegian fjords and the Copenhagen – Oslo route from the comfort of the conference room, we had useful discussions about how the UAT (user acceptance testing) process can be simplified to pave the way for quicker releases. We also discussed support and shared knowledge about various Phoenix-related matters.”

Superusers from almost all of the DFDS port locations were given a walk-through of the Phoenix roadmap and could ask questions and share ideas for improvement. There was also a presentation from Marta Grytka, Business Intelligence consultant, about how Tableau is being rolled out across DFDS, and how using smart data is improving decision-making in both operations and IT.

Ian Cowie says: “Initiating and maintaining a happy superuser community is a pivotal factor in everything we do within our development and release cycle of Phoenix. I would like to thank all the Phoenix fulfilment management team for their efforts in making the event successful and to all superusers who took time from busy operational areas to fully engage in the conference. I hope the conference can become an annual event to ensure best practice is continued in the future.”

Superusers from almost all of the DFDS port locations were given a walk-through of the Phoenix roadmap and could ask questions and share ideas for improvement. 

May 8, 2019