App update can cut 30% of terminal check-in time for lorries

With a clever app update from Digital we will start reducing check-in times in several terminals, Klaipėda being the first to support the QR code system.


Putting a product to a real-life test is when you discover whether it’s really adding value. In February two members of Digital, Mikolaj Matyaszczyk from the UX (User Experience) team and Hasan Ünal, App Product owner, went to Klaipėda to test an update to the DFDS Terminals app. They were joined by Gintaras Laucius, product manager in the Ferry Division.

The update allows truck drivers to pass the terminal gates using a simple QR code. The test suggests the new feature will improve the flow into the terminals by allowing drivers to save 30-50 seconds, more than 30% on average of the check-in time.

Several more terminals are preparing to use the new codes, with Vlaardingen nearly ready, then Ghent planned for May, and later Immingham and Gothenburg as well.


Thinking ahead and good collaboration

The QR code scanning is possible due to a timely effort, says Gintaras: “I’m very pleased that back in 2016 together with the General Terminal Management System team we predicted the future and made a set-up to use mobile devices at the terminal. Now we have agreed with IT and Digital to push further developments.”

The project is a great example of collaboration between the business, IT, and Digital. Mikolaj explains:
“In the UX team we rely heavily on passionate business drivers to help us build seamless and valuable digital products. In this case, the collaboration has been outstanding.”

The app update is part of an increased focus on using apps to improve efficiency and user experience on the go. Digital also started work on a brand new DFDS app, a travel and transport assistant developed by our skilled Turkish development team. The new app will be personalised to accommodate the needs of individual users, be they truck drivers, solo passengers, business travellers or a family on holiday.

From left: Gintaras Laucius, project manager, Hasan Ünal, product owner on the mobile app and Mikolaj Matyaszczyk, UX team manager in Klaipėda

March 20, 2019