Special reward for all

2020 stands out as one of the most difficult years in recent history for DFDS and our customers, and in particular for everyone of you working to keep things moving for our customers and handle the many challenges caused by Covid-19 and Brexit.  

Therefore, in the live event today, Torben Carlsen announced that the Board has decided to award every DFDS employee 50 DFDS shares as a special recognition of your extraordinary work in 2020.   

At today’s share price, the 50 shares have a value of about 1800 Euro.  

You will receive the 50 shares or the value of 50 shares in December 2023 if you are still a DFDS employee at that time. The share price in December 2023 will determine the value of the 50 shares if you are employed in a country where the award will be paid in cash. 

Shares or cash 

To avoid the complications of receiving share awards in many countries, we have decided on a simple process.  

This means that those of you who work in Denmark and in the UK will receive the reward as shares.  

Those of you working in all other countries, will receive the value of the fifty shares as a cash payment.  

You will hear more soon 

You do not need to do anything nowThe People Division will inform you about the reward in more detail during January and FebruaryPlease await this further information before you raise potential follow-up questions.  

It has certainly been a tough year on everyone, and we hope that our Brexit preparations, Covid-19 measures and a vaccine will help bring everyone a much better 2021.  Your continued effort, flexibility and support to DFDS is highly appreciated and from the bottom of our hearts, we wish you and your loved ones a very happy and relaxing holiday season

The Board of Directors and the Executive Management Team 

Simply walking

December is often full of socialising with friends, family and not least colleagues. This year is different, and we have to think outside the box to find ways thave fun and bond in other ways than we are used to. 

What better way to encourage a good time than with a healthy competition out in the fresh air? Two teams of eight colleagues from marketing, call centre and onboard sales in the Baltics, took the challenge to see what team could do the most steps in three weeks. All done in a safe manner. 

Viktorija Kaminskienė, Head of Customer Care Baltics, says: “It is so easy to get into the hamster wheel while working and living at the same place. To maintain good mental health, it’s important to exercise and why not to do it together with your dear colleagues. We can learn new ways to create team spirit while working from home. This competition was rewarding for me as I could see that people were motivated to do an extra step. Team members shared their incredible results and sent pictures from the places they walked.“ 

Linas Lesauskas, Project Manager, Onboard Sales, says: “This activity was special because of lack of socialisation due to corona.  common goal, surprising bonding experience and a chance to see my colleagues from a different perspective made these three weeks joyous and exciting. Meetings held while walking in the park, haiku‘s written as a consequence of being last on a given day, morning coffee out on the seashore – that was truly rewarding.“ 

Fast COVID-19 testing in Amsterdam

A crew member being tested by a nurse from the Dutch agent of SOS, Eurocross. 

COVID-19 testing has quickly become a necessary part of our daily lives and while we ensure the safety of our colleagues and customers, waiting for a test result can still be a long process. That in turn may cause problems for daily operations  

In Amsterdam, our Dutch colleagues have taken testing to the office. Rianne Pels, Operation & Compliance Manager, Cruise Route Management, explains: “Initially, we started the COVID-19 testing via Coronalab in Amsterdam, which is one of the commercial suppliers of COVID-19 tests in the Netherlands. However, if the test at Coronalab was carried out in the morning, we sometimes had to wait until 22:00 hours the same day for the result. That meant that we had to book hotel accommodation for the crew member as the ship departs at 17:30 hours. It is furthermore not possible to do any testing via the local health authorities (GGD) if you’re not showing any symptoms.  

“To overcome this challenge, our crewing department started a cooperation with SOS International and introduced the speed testing, so crew members are swabtested and get the test results in 15 minutes. All the tests are carried out at our office in IJmuiden (above the passenger terminal) and as you can imagine this is far more efficient, both in terms of costs and time!” 

Lars-Olof Albert retires

Lars-Olof Albert

Lars-Olof Albert, Technical Organisation’s grey eminence in Gothenburg, has decided to retire at the end of this month after 26 years as a superintendent and 35 years in all with the company. 

Lars-Olof graduated as a master mariner in 1973 and went to sea for 13 years until 1986, when he became a foreman at a stevedore company owned by Tor Line, which was part of DFDS. He moved on to the booking department where he specialised in towage. In 1994 he completed his transformation from seafaring to engineering by becoming a superintendent – which was very much in line with his huge interest in science and technical matters.

His achievements as a superintendent include several changes of flag between Sweden, Denmark, the UK, Lithuania and others, as well as numerous major technical projects such as replacing rudders, extensions to three ‘flower’ vessels and scrubber installations. There will be very few people who can match his experience in dry-docking. He has managed projects in Dubai, Malta, Barcelona, Las Palmas, Rotterdam, Bremerhaven, Horten, Gothenburg, Frederikshavn, Fredericia, Odense and Remontowa. And we haven’t even mentioned his involvement with the Ark chartered vessels, the recycling of Tor Anglia in China in 2010, and the many other things he has achieved on behalf of DFDS. And at the end of his career, he had the opportunity to welcome DFDS’ largest ships ever with Hollandia’s arrival in Gothenburg last year. 

It was a good day for DFDS when Lars-Olof decided to embark on a career at Tor Line. It has been a privilege to work with someone as skilled, experienced and dedicated as him. I thank him warmly for his achievements for DFDS and wish him all the best in his new and less obligated life, says Thomas Mørk. 

Vacant UK/Ireland HR director position filled

Even during times like these when we are in the painful process of adapting DFDS to a new normal after the coronavirus crisis, we still have key positions to fill. For some time, we have been looking for a replacement for HR Director Suzanne Dickson who left DFDS last year, and therefore, I am pleased to announce that Fran Williams will be our new HR Director for HR UK & Ireland.  

Fran is a strategic HR leader with great, all-round HR experience, especially within HR business partnering, organizational change and HR operations. She has even won awards for her success with driving culture and engagement in organisations. 

Most recently, Fran worked for XPO Logistics UK for eight years, and before this, she was Head of HR for Wolseley UK and Tesco.   

Fran will be based in Immingham and took up her responsibility on 1 July, and I am confident you will all support her in her new role. 

Fran will report to me, and I look very much forward to welcoming her to DFDS and the HR team. 

I also have to express my gratitude to Annabelle Vallance who took upon her the responsibility of the UK & Ireland  HR organisation at a time it was challenged by the coronavirus crisis. She did extremely well under difficult conditions and deserves our warm thanks for this. 

Covid-19 dictates our way of working at HQ

Following the national guidelines in Denmark on gradually re-opening society, home working colleagues in our headquarter were called back to work from 12 May. Many colleagues are excited to be back and resume interactions with others; others have expressed natural concerns about working in an office during a pandemic. We have asked Anne-Christine Ahrenkiel, Chief People Officer, about DFDS’ way of handling this unusual situation.

Question: Why were homeworking colleagues called back to work at DFDS House or Harbour House at relatively short notice?

Anne-Christine Ahrenkiel: During a pandemic, governments introduce measures that apply almost instantly or the next day, requiring companies like DFDS to make quick decisions and manoeuvre quickly to comply with local governments’ recommendations. Therefore, we had already early in the planning process made people aware that one should expect to be called back at very short notice, after working from home or being on temporary leave.

When we asked people to return to office as of Tuesday 12 May, it was based on the Danish Government’s announcement after the end of the working week. Michael Sandberg and the HR Operations team worked quickly over the weekend, to prepare the return and communicate it to managers and on the Bridge in order to be ready for Tuesday 12 May. Judging from the first days after the change, it seems that most people are happy to be back and resume their interactions with colleagues, even if some people have had to make adjustments at home to ensure balance between e.g. opening hours in day care and being back in the office. Within the guidelines, we have left flexibility for the local managers to help people adjust.

But didn’t homeworking work well?

Anne-Christine Ahrenkiel Yes, homeworking worked very well and in general, in the EMT, we have been very impressed by how quickly people in the organisation have adapted to a completely new and unexpected situation. With that being said, we were keen to also contribute to getting our society ‘back to normal’ as much as possible, with due respect and consideration to the general safety guidelines in Denmark. Not everyone thrives working alone, we don’t have the same equipment at home as we do in the office, and together with our colleagues, we are just more dynamic, creative and productive. That is the essence of working in a knowledge-based and development-focused organisation like ours. And we need all our combined skills and creativity to ensure DFDS is in the best possible position both now and when the crisis ends.

Concerns have been raised about the risk of bringing many people together when the pandemic is still going on?

Anne-Christine Ahrenkiel: I fully understand that there are such concerns, and if you have concerns you should of course raise it with HR ADMIN or Michael Sandberg. However, we have introduced very thorough measures that are more than complying with the national guidelines. Michael Sandberg and his team have done a great job over the holidays to prepare HQ to receive you back in the safest possible manner.  Cleaning procedures have increased, all touch points (coffee machines, elevators, restrooms, door handles, desks etc.) are cleaned numerous times a day. Workstations and seats in the canteen have been counted and limited to ensure safety distance – which is why you are still required to work from home one or more days per week. In addition to the above, we also have full confidence that each and every one of us will bring with us the safety behaviours that we have learned in the past months and apply outside DFDS, when we get back to work in the office.

I am confident that you are all aware of the WHO guidelines on how you can avoid spreading the virus or reduce the risk of contracting it through your personal behaviour.

If you are in a special situation, or have concerns that are unanswered here, please do not hesitate to ask your manager or place your question or concerns in the comments field under this interview.

With that, let me say on behalf of the entire Executive Management that it has been really great to see you who worked from home until now back at the head office, and the buildings full of life again.

Kurt Krøigaard’s 25th anniversary

On 29 April 2020 Electrician Kurt Krøigaard, m.s. ARK DANIA, will celebrate his 25th anniversary.

Kurt is affiliated to Ark Dania, but he has been associated with various projects over time, including building ships.

Kurt knows how to do the part beyond the ordinary – both compassionately and professionally.

Many congratulations Kurt. We hope you will have a good day.

By Tom Møller, Senior Advisor.

Danish temporary leave extended to 8 July

With the Danish government’s extension of the coronavirus aid package, colleagues on temporary leave will remain on leave until 8 July, unless they are called back to work before.

The Danish Government has extended the support for temporary leave from 9 June to 8 July.

Anne-Christine Ahrenkiel, Chief People Officer and Head of the People Division says: “The coronavirus crisis continues to take its toll on DFDS’ business, and therefore we will also take advantage of the extended aid package. This means that everyone in Denmark who was originally sent on temporary leave until 9 June, will remain on leave until 8 July. Today, we have sent a letter to everyone on temporary leave to explain this and remind them that they should also be prepared to be called back to work at short notice if the situation were to change before 8 July.

“We are pleased with the extension as it helps protect our business for a longer time and increases our chances of getting through the coronavirus crisis in better shape.”

“We are aware that it may not necessarily be seen as a good thing for those of you who are on temporary leave as you would probably prefer to take part in the work to bring DFDS through this. However, the ability to send people on temporary leave and keep costs down  is vital to our chances of bringing DFDS safely through this situation – as are the temporary leave aid packages in the other countries.”

“In spite of this, I can’t wait to see the coronavirus crisis wear off and colleagues coming back to work,” she says.

Currently, DFDS has nearly 2500 people on temporary leave in total.

DFDS charters flight to bring crew home

Yesterday we moved into a whole other element as we chartered a flight between Rotterdam and Palanga (Lithuania) in order to replace the crews on board both Tulipa Seaways and Gardenia Seaways.

Many of us are now working from home and it seems that people are now looking forward to be able to go to work at the office. For our Lithuanian crews on board Tulipa Seaways and Gardenia Seaways, the situation was definitely opposite. Located in Rotterdam, their wish to come home and see their families had grown strong after up to 8 weeks on board the ferries.

Jonas Nazarovas, Managing Director in Klaipeda, says: ”With airports and borders closing, and the uncertainty if other options such as busses and ferries were possible at all, the opportunities to travel back to Lithuania were very limited.

“I contacted Pernille Hüls Dyrmose, Head of Procurement, for support with chartering a flight. We managed to book a flight for yesterday which transported approximately 40 new crew members from Palanga to Rotterdam and the same amount of crew members from Rotterdam to Palanga. This flight was the only flight leaving Lithuania on Monday 6 April. “

Prior to take-off, Jonas was approached by the Lithuanian government which had a Lithuanian student who had lost all hope of getting home from Rotterdam. DFDS was asked if she could get on the flight, and we were of course happy to help. All safety measures were met with everyone wearing facemasks and sitting with plenty of space between each other on board the plane.

“The whole operation went great. The crew and the student were very pleased to get home to their families. A very big thank you to Pernille and Procurement for their support” Jonas says.

Anders Refsgaard turns 50

There will be no major celebration when Anders Refsgaard, VP and Head of BU Baltic, turns 50 on 26 March. The covid-19 crisis has put a stop to that.

But we can celebrate it here – and we will, as Anders is a very good example of how far a clever trainee can take it. He joined DFDS on 1 August 1990, at the age of 20, as a shipping trainee in Århus, Denmark, after which he was quickly employed in Peder Gellert’s Baltic business. And if Anders isn’t satisfied with working with the Baltics, he can certainly blame Peder who sent him to Lithuania where he lived while working as an Area Manager contributing to building DFDS’ network in the Baltic region.

And even though he left DFDS for a job at ferry company Scandlines in 1997, DFDS had not forgotten him, and so, after a meeting with Peder, Anders returned to DFDS and the Baltic in 2003.

From 2006 to 2009, he was Managing Director of DFDS Lisco – now DFDS Seaways – in Lithuania. He lived there with his family until 2009, when he returned to DFDS House to become Vice President and Head of BU Baltic when the new structure was launched following the acquisition of Norfokline.

Peder Gellert, EVP, says: “Anders has a very big stake in our success with building a strong business in the Baltic, as he has a unique combination of business talent, strategic understanding  and social skills – he understands people and quickly gains their trust. This – and great networking skills – have also made Anders extremely good at spotting and selecting leaders from his organisation and other places at DFDS. I am very pleased that we got Anders into the Baltic business in 2003.   Congratulations to you, Anders.”

Congratulations also from the rest of us to Anders with his birthday, which he will most likely celebrate with few other people than his wife Lene and his son Bertil until the world is again out of the Covid-19 misère.

Eva Nilsson retires after 50 years in Port of Gothenburg

Eva Nilsson will retire after a long and devoted career in the port. She started out as a switch-board operator in the summer of 1969. Just like the song by Bryan Adams, she is still like music to work with!

Eva has been a part of the Port of Gothenburg for more than 50 years and has taken many opportunities to contribute to its success. She has held positions in HR, office administration and technical departments.

In 1990 she became a proud mother and after two kids she returned in 1994. She then met new challenges in purchasing and mobile communications. In 2010 she moved to the part of the port which DFDS now controls through a concession agreement. Since then her responsibilities also included protective clothing and a small on-site boutique, which is now a popular web portal.

Eva is always very thoughtful and one step ahead, solving problems before we even knew they existed! Still with a curious mindset, like she’s fresh out of school, we are sure she will embrace retirement with her warm smile and handle her grandchildren just as well as she has handled us.


On behalf of the staff at Port of Gothenburg: We will miss you – good luck, Eva!

Mats Nilsson, Finance Manager, Gothenburg

Covid-19: Headquarter adapts workforce to pandemic

The temporary reduction of passenger and freight activities reduce certain headquarter activities and therefore some colleagues will be sent on paid temporary leave.

Travel restrictions and other measures that aim to reduce the spread of the Covid-19 virus, have dramatically reduced our passenger services and are also beginning to impact our freight activities.

Due to suspended routes and reduced on-board services, colleagues at sea and ashore have been or are being sent on paid temporary leave.

This is possible due to the national aid packages that aim to ensure that companies like DFDS can better adapt their costs to the situation, maintain employment and be ready to regain activities and welcome people back as soon as the Covid-19 restrictions are lifted.

Obviously, the lower activity level affects our headquarter functions as well. Therefore, from tomorrow, we will also start sending headquarter staff on paid temporary leave.

If you are among the 50 colleagues included, you will be informed about it today by your manager, and it is very important for me to underline the obvious: It has nothing to do with your performance. On the contrary, in the Executive Management Team and the Board, we are extremely impressed with your work and behaviour throughout the crisis. It is solely a measure to reduce our costs in the affected areas so we can get through the crisis in good shape and continue as a great place to work. In fact, we can’t wait to welcome you back and get business back to speed again.

In line with EMT measures

In general, we will follow the measures which we informed about last week.

This means that we will reduce functions that have been heavily impacted by the reduced operational activity level but keep focusing on delivering on strategic projects that are long term business critical. This includes projects such as the ERP project, DFDS Direct, the climate challenge, CSR and other strategic initiatives.

We are closely monitoring the situation and believe that, with these measures and your help, we will get DFDS well through this crisis – and we will maintain our fantastic teams that are our best guarantee for quickly regaining our strength and business.

On behalf of the Executive Management Team

Torben Carlsen

Message from the Chair

Dear employees and colleagues of DFDS

The world is going through extremely tough and challenging times with the Covid-19 pandemic. The virus spread is affecting the livelihood and daily chores of just about the entire populations of most countries, and now on all continents.

The impact on business, companies and staff is profound and the resulting disturbance on the financial markets and the confidence in the future is likewise significant.

DFDS, and the industry of Transportation & Logistics, is no exception to this impact – quite to the contrary. Passenger traffic has been halted entirely as travelling is either – understandably – banned by governments or abandoned by travellers. Freight transport is starting to see reductions as consumer behaviour is notably changed and logistics bottlenecks starting to impact the overall movements of goods.

At the same time, we can take pride in DFDS – Ferry and Logistics – being part of the essential infrastructure which in these challenging times are so vital for our society and upkeeping of supply chains and trade between countries and populations. It is of vital importance that we keep as many parts of society as possible functioning to provide the best possible comeback towards normal.

DFDS is financially well consolidated and well situated for this crisis. Nevertheless, it is necessary to keep all costs under control and as low as possible. This can unfortunately also impact some colleagues, hopefully only to a limited and to a very temporary effect. I know Management is doing their utmost to balance and limit the impact to the extent possible.

I wish to thank all of you for your contributions in this context. Whether you’re at sea, on the road, in terminals or warehouses, in an office or indeed working from home – be proud of the continued service you and DFDS provides to our customers and partners.

Let me end, on behalf of the Board, with expressing our sincere gratitude for the way all colleagues, leaders and Management have stepped up to the plate and helped tackle the situation in the most constructive and forthcoming manner. We are impressed with the resilience of the organisation, the diligence and the well organised handling of this emergency.

We wish you all good health and hope you and your loved ones are safe. Be alert, be observant and stay safe!

Thank you.

Claus V. Hemmingsen
Chairman of the Board of Directors

Annabelle Vallance wins talent award

When it was time to celebrate emerging business talents in the Humber region, it came as no surprise that the spotlight landed on one of our very own colleagues, Annabelle Vallance, HR Manager. With her positive aura and work within HR, she has been recognised with a well-deserved winning spot on the Hull & Humber Top 30 Under 30 list.

Annabelle says: “In the midst of the madness, I am honoured to be involved in this. Thank you to DFDS for nominating me. I would also like to thank all of my lovely supportive colleagues and team. Without you I wouldn’t be the best I could possibly be. I can’t wait to get started!”

Together with the other 29 winners, Annabelle will attend a 12-month programme that will include management training.

Anne-Christine Ahrenkiel, EVP and Head of People Division, says: “I want to congratulate Annabelle on this great recognition. One of the many factors contributing to this is her engagement and management of our UK Graduate programme that has supported many talented candidates in their career, so winning an opportunity to further develop her own talent is quite fitting.”

Inspiration: How to work efficiently from home

With the measures we are currently taking in regards to Covic-19, see this list of inspiration for how to work efficiently from home


For most of us this is the first time we will have to work from home for a longer period, which means we must figure out how to deliver on our tasks in a new environment and how to keep up self-motivation and engagement.
Below, we have gathered some inspiration from other companies and experts on tips for staying engaged and productive while you are working from home.

• The key to successfully working from home is clear communication with your leader and knowing exactly what’s expected of you and the team. So, define clear deliverable and agree on a plan for collaboration and connection within the team. This could be a team call to kick off the day and wrap up the day. Also make team priorities accessible and visible.

• Working from home can feel unstructured and isolating. You may feel you are losing touch with what your colleagues are doing. Consider arranging quick 10-15 min Skype check-ins with the people you collaborate with and touch both on social and professional subjects.

• If you don’t have a home office, do as much as you can to create an ad hoc space exclusively for work. Also, you will likely not be alone at home. Consider agreeing on several periods during the day with your family or cohabitants where you are without disturbance to be able to focus.

• Be mindful of ergonomics considerations like desk, chair, lightning, mouse etc. Move around physically when possible.

• Take a break. You don’t work eight hours straight in the office – there are coffee breaks, lunch walks and chats with colleagues that give some respite from work. When working from home, you are entitled to the same breathers. Just make sure you communicate when and how you are available, and establish scheduled check-ins and meetings.

• Be aware of your mental well-being and team bonding. Maybe find someone you can connect with when you’re feeling the need to chat with someone.

• Establish a routine, including non-working hours. You can end up working 24/7. Try to start work around the same time every day if you can and schedule breaks (including meals) around the same time if possible. Try to get some outdoor time once a day, to get coffee or walk the dog.


Thank you to our Chairman Claus Hemmingsen for the inspiration
Anne-Christine Ahrenkiel, Chief People Officer

Covid-19: The Copenhagen – Oslo route suspended

New national measures to delay spread of Covid-19 means we have to temporarily suspend the Copenhagen-Oslo route.


Following the introduction of new national measures intended to delay the spread of Covid-19 virus, DFDS suspends sailings on the Copenhagen-Oslo route temporarily.

“We had hoped to be able to continue with the changes we had introduced to meet the Danish government’s measures, but now the Norwegian government has introduced measures which means that passengers will have to quarantine for 14 days upon entry into Norway if they have been outside the Nordic countries in the period after 27 February. We fully understand the precautions that have important health and social goals. In order to live up to our responsibilities to support the measures, we see no alternatives to suspend sailings until 1 April as a minimum,” says Kasper Moos, VP, Short Routes & Passenger.

The last departure from Copenhagen will be Saturday 14 March, whilst the last departure from Oslo will be Sunday 15 March.

“We have to continue for a few days to ensure that the guests who have been on a ski holiday to Norway or city holiday to Denmark get reasonable time to get home or change their travel plans,” he says.

Affected employees will be informed as soon as possible

Anne-Christine Ahrenkiel, Chief People Officer, says: “Unfortunately, with this temporary route suspension, we will not be able to avoid that it impacts our colleagues on board. We are very sorry about this. Our skilled and dedicated staff have worked hard to ensure that the route has been able to continue until now, and that our guests have been able to enjoy a good travel experience, even under the very difficult conditions they have worked under in the past weeks and months.”

“We have to inform about the route closure now so that our customers have the opportunity to change their travel plans. Unfortunately, this means that we have not yet had the opportunity to evaluate what this exactly means for each individual employee. We are now in contact with the relevant trade unions and staff representatives to find the best possible solutions to the difficult situation, and we will of course inform the affected employees as soon as we are able,” she says.

Customers are being informed

DFDS is now working hard to contact the customers who have booked a trip during the period to inform about the route suspension.


New Dutch national measures

Dear colleagues,

The Covid-19 situation develops fast and in a critical direction. Yesterday, on 12 March, the Dutch government announced several extensive measures to slow down spread of the virus.

Gatherings of more than 100 people are to be cancelled throughout the Netherlands. This includes the closure of public places such as museums, concert venues, theatres, sports clubs and the cancellation of sports matches and other events.

For everyone in the Netherlands: stay at home if you have a cold, a cough, a sore throat or a fever. Avoid contact with others (social distancing). Only call your doctor if your symptoms worsen.

People throughout the Netherlands are encouraged to work from home or stagger their working times if possible.

In DFDS we have a social responsibility of keeping business and transport working. This means that we will continue operating our routes, traffics and terminal operations, but adapt our operation to the updated measures and recommendations from the Dutch government.

In line with the governmental recommendations, we encourage all colleagues with office positions in the Vlaardingen, IJmuiden and Nijmegen offices to work from home, if it or part of it can reasonably be carried out from home without too negative consequences for business. Your local management or functional manager will confirm the set up for your location or department.

Initially this will be applicable until 31 March,.

All the Management Staff of our Dutch offices acknowledge that we are asking a lot of your flexibility and commitment these days, which we want to thank you for.

Susanne Hamelink
HR Director

Covid-19: DFDS adapts to government recommendations

The Covid-19 situation develops fast and in a critical direction. Yesterday, on 11 March 2020, the Danish government announced a number of extensive measures to slow down spread of the virus and recommended that meetings, gatherings or social events with more than 100 people were cancelled.

Schools, universities, day care centres and most other public workplaces will shut down or rely on people working from home for the next 14 days in order to limit the spread. However, the government also emphasized the importance of keeping business and transport working.

For DFDS, this means that we will continue operating our routes, but adapt operation on board to the recommendations where applicable.

We will also, in line with the recommendations, encourage colleagues in DFDS House, Harbour House, the DFDS Terminal in Copenhagen and in Fredericia to work from home if it or part of it can reasonably be carried out from home without too negative consequences for business.

Initially it will be for a period of 14 days, and it needs to be coordinated with one’s manager.

Naturally, we risk to see similar development in other countries, but this does not change our policy which is to follow national guidelines and recommendations.

Staff in Denmark was informed by the development and recommendations in an e-mail yesterday.

Thomas Castenschiold accepts job outside DFDS

Thomas Castenschiold has accepted a job outside DFDS. Logistics CFO Anne Rømer gives thanks and also introduces a new team member.


Senior Business Controller Thomas Castenschiold has accepted a new position outside DFDS and will be leaving DFDS at the end of March.

Anne Rømer, CFO of Logistics, says: “We have been very lucky to have had Thomas in the Divisional Finance team for close to four years, where he has had a very important role in improving transparency and quality in our financial reporting.

“Thomas will be missed by everyone as a very helpful and knowledgeable colleague. Please join me in wishing Thomas good luck with his new ventures.”

Thomas says: “It has not been an easy decision to leave. DFDS is a great workplace and I have really appreciated all you great colleagues. I have been part of a fantastic Divisional Finance team and it has, among other, been a good experience to take part in the promising journey, growing the finance business partner network within Logistics. I have enjoyed good cooperation in the broad span of stakeholders within Logistics as well as with Ferry and Group functions. I am now moving on to a finance business partnering role as director in the Danish company, Demant.”

New Business Controller joins the team

Anne says: “We have just welcomed Said Guraieb who started Monday 9 March as business controller. Said is a graduate from Copenhagen Business School and is coming from a position as Business Controller at DuPont Denmark. Please also join me in welcoming Said to DFDS.”

HQ: Basement walled and moulded

The new Copenhagen HQ is progressing fast, and construction company NCC have just finished walling and moulding the basement.


Progress is fast at the Copenhagen HQ under construction.

Today on 6 March the builders finished the moulding of the basement, and Michael Sandberg, Head of HR Operations, was there to take pictures for us.

“The basement is now walled and moulded, a big milestone in such a massive construction project,” says Michael.

“Before the ‘lid’ was put on the basement, all the heavy electrical equipment was lowered into position. Above ground level the shell of the house will now be built, and you can look forward to more updates and pictures from us showing those floors go up.”

Bo Kristensen has accepted new job outside DFDS

I am sorry to announce that Bo Kristensen has decided to resign from his position as General Manager, IT after 16 years in DFDS. Bo has been offered a position as CTO in a company where he will be building up the IT area from scratch.

Bo will be missed for his deep technical knowledge, positive energy and drive to bring DFDS to the next level of technical maturity. Bo has had a huge part of building up the Tech hub and attracting talents to DFDS which other companies in the industry can only dream of. Bo has his last day in DFDS on 31 March and I wish him all the best in his new endeavors.

We have started the search for Bo’s replacement but from today Stefan, Michel, Stephen, Jon and Mathias will be reporting directly to me.

Rune Keldsen
Chief Technology Officer

Coronavirus: Staff travel guidelines

Updated on 13 march 2020 

As you know, DFDS’ has decided on a travel policy in view of the Covid-19 crisis.  According to this, all business travels to special risk areas must be cancelled.

As the number of special risk areas and countries with travel restrictions increase rapidly, it does no longer make sense to list the countries and regions here.

Instead, you must consult the travel guideline of both the country you plan to travel from and the country you travel to AND  get your manager’s approval of the travel.  If a manager is in doubt, the manager must consult HR’s Michael Sandberg for advice.

Also, please always  consider,  whether the travel is necessary or can be postponed or changed into a virtual meeting without any significant impact on business.

1: If you are returning or have recently returned from travels to a special risk area listed in the public guidelines (whether business or private), you should self-isolate and call your manager.

2: . If you return from a list of European and Asian countries and areas that are listed as areas with general spread/category 2 areas (see public guidelines from the links below) you should only self-isolate if you have symptoms of an infection. If in doubt, you should call your manager before returning to work. Your manager will then contact HR to get information on how to act. For this matter managers should contact Michael Sandberg, Head of HR Operations, mail: misan@dfds.com or telephone: +45 2255 6161. The national guidelines may include further countries than those mentioned here.

3. If you have symptoms such as fever, shortness of breath and breathing AND has returned from travels to areas with general virus spread (or been in contact with a person who has been in those countries within the last 14 days, or with a person with confirmed COVID-19 infection), you should contact your doctor by phone, inform your manager and work from home for the next two weeks upon arrival.


Additional guidance

For additional guidance, please see WHO’s Q&A on Coronavirus  (or check for similar in your respective home countries):












The Netherlands:

The UK:


You are also welcome to ask questions in the comment field below this article or visit you country’s website.

Coronavirus: How DFDS addresses it on board

The following information about our coronavirus measures on board can be shared with the passengers if they ask about it.

We are monitoring the situation closely and follow the recommendations of the various health authorities to ensure that we are doing everything we can to prevent spreading of viruses on board our ferries. Currently, we encourage everyone on board to:

1: Wash your hands regularly and disinfect them with sanitizers that are placed on board.

2: Cover your mouth and nose with flexed elbow or tissue when you cough or sneeze. Please discard the tissue into a closed bin and clean your hands with alcohol-based hand rub or soap and water.

3: Avoid touching your eyes, nose and mouth.

4: Maintain at least 1 metre (3 feet) distance between yourself and other people if you feel sick, are coughing, sneezing or have a fever. In general avoid physical contact.

5: We also require DFDS’ passenger ferries to keep a supply of approximately 50 face masks on board

6: If a person reports to the DFDS staff with symptoms of Coronavirus (respiratory symptoms, fever, cough, shortness of breath and breathing difficulties) AND this person has been in an area with presumed community transmission of COVID-19 within the last 14 days, OR has been in contact with a person who has been in an area with presumed community transmission of COVID-19 within the last 14 days, OR has been in contact with a person with confirmed Coronavirus, the following procedures should be followed:

  1. The person must be isolated in a cabin or in a car until arrival.
  2. The person must wear a face mask, all staff attending to the person must also wear face masks.
  3. Designated person and crewing department must be alerted.
  4. Health authorities ashore must be alerted.

Presumed community transmission of COVID-19 currently includes countries such as China, Hong Kong, South Korea, Japan, Iran, Italy, Germany, The Netherlands, Spain and Singapore. The UK health authorities also include the other South East Asia countries in the list. As things develop all the time, please remember to check the public guidelines regularly for updates.

Please see the updated links and recommendations of the health authorities via the links below.

The further contingency measures on board will be made in close cooperation with the health authorities.


Additional guidance

For additional guidance, please see WHO’s Q&A on Coronavirus  (or check for similar in your respective home countries):












The Netherlands:

The UK:


Link to ECDC list of areas with presumed community transmission of COVID-19

ECDC Dashboard:

New Head of CRM in Client Engagement

The Client Engagement team strengthens Customer Relations Management with new hire Ana I. Palma


Ana I. Palma began as New Head of CRM, Center of Excellence today on 17 February.

The strengthening of the recently created Client Engagement department has been going very well, and Ana now joins the team.

In addition to solid experience in Customer Relations Management and administration, and linking CRM with sales performance improvements, Ana has more than 8 years of experience as sales leader with Maersk and CEVA Logistics.

Originally from Panama, Ana has lived in Denmark for the past six years. She also has a strong creative side, being a watercolour artist and the lead singer in a Latin music band.

Klaus Erik Hansen, Director, Head of Client Engagement, says: “Ana’s impressive resume is a testament to the talent we are able to attract in DFDS. CRM is the ultimate collaboration tool to serve both our Logistics and Ferry divisions, and Ana’s superb collaboration skills will be determinants to our success in DFDS. Please join me in welcoming Ana to Client Engagement.”