Great visit to Pendik

During his tour of Pendik earlier this week, Torben Carlsen met many colleagues in the port and agency. At a staff meeting, he informed them about the status of DFDS and the implementation of our Win23 strategy and its significance to BU Med.

Earlier this week I had the opportunity to visit our port operation in Pendik. On a tour of the port, Port Operations Manager Levent Sinel explained how the operation has seriously improved recently. For example, loading and unloading of Ephesus took 18 hours at the beginning – this week it took only 10 hours.

Apart from the dedication of our colleagues, the improvement has also been supported by the simplification of our route network, which means that all vessels from Pendik now call at Trieste whereas before, France-bound vessels also called at Pendik but are now calling from Yalova. And as agency manager Arif Akkoz and Lars Hoffmann told me, the first steps in our improvement work have so far resulted in a more structured operation that has removed the queues we have previously seen building up at the terminal gate.

I was also very pleased to listen to Levent explaining the extensive safety measures undertaken at the port following the recent tragic incident in Trieste, emphasising that speed of operation must never happen at the expense of safety.

After the tour, I had the opportunity to meet the full crew in Pendik. I was thrilled to see the motivation and eagerness of all my colleagues to do a good job for our customers and was challenged by a few of my colleagues with questions showing their focus and dedication.

Torben Carlsen

November 1, 2019