Our new Ireland-France route is based on the transport of driver accompanied trailers. The newly chartered ferry M/S Visby can, with her 1,800 lane metres and 92 cabins with private facilities, accommodate up to 120 trucks, trailers, and drivers.
For Visby’s very first roundtrip on Rosslare-Dunkerque, DFDS had prepared gift bags for the first 10 drivers to board. The gift bags that were delivered to the drivers cabins contained a mixture of DFDS branded goods from caps, travel mugs, key rings and face covering etc.
“We had the pleasure of meeting a number of enthusiastic ROADKINGS (DFDS’ special driver service concept) onboard our first departure from Dunkerque to Rosslare, including Patrick O’Sullivan from B. Dillon International Transport LTD. Patrick was extremely excited about our new that will cut his travel time from Ireland to Belgium from 5 days to 3 days. We should expect to see him onboard up to twice a week,” says Steve Garner, Head of Customer Experience.
Steve Garner, Head of Customer Experience, BU Channel (right), and Patrick O’Sullivan from B. Dillon International Transport LTD.
Praising the customer service and accommodation
“Patrick had a great experience with our service. He found that the check-in and loading experience in Dunkerque was seamless and stress free, and that DFDS’ port personnel were friendly, professional and informative. He was also impressed with the warm welcome and meet & greet from our crew. When he arrived in the passenger accommodation, the information provided at Guest Information and the new welcome onboard letter which explained the mealtimes and service provided.
Laura Charlton, Customer Experience Specialist, was ready to answer questions if needed. She also presented Patrick with the gift bag.
He also liked that he was escorted to his cabin by a member of the crew and was extremely impressed with the onboard food. As he explained, wet food is extremely important for a driver and the Irish Stew was perfect for a good evening meal. He was equally pleased with the variety and quality breakfast, lunch and dinner on day two.
“He only missed some cereals and Irish Jams onboard for his breakfast, and as Rob Bately from the project team and crew already acted on this, we will be able to meet his needs next time he travels with us,” says Steve.
Patrick found the onboard areas comfortable and perfect to relax and chat with other drivers during the crossing.
“I get to meet and spend time with a lot of our wonderful customers, but Patrick really was a superstar, his enthusiasm and feedback regarding our new service was extremely encouraging and I really do hope I have the opportunity of meeting him onboard again. To thank Patrick for his valuable feedback we presented him with a DFDS fleece, cap and a bag full of DFDS treats.”
M/S Visby in Dunkerque.
January 5, 2021