Halloween started early in BU Channel this year. Our colleagues in Dover, Dunkerque and Calais started the celebrations on 26 October to provide customers with a spooktacular welcome. Ports, ticket offices and check-in booths were decorated in a scary Halloween theme, and our colleagues were dressed up in fantastic costumes.
Steve Garner, Customer Experience Manager of BU Channel, says: “We all had lots of fun, both our valuable customers and the talented team. Our colleagues really pushed the boat out and showcased some fantastic costumes which were very entertaining to our guests. There was lots of laughter on arrival at check-in when a witch or a warlock popped their head out of the booth window to collect passports.”
“We also deployed additional staff in the car lanes trick and treating, and selecting some lucky customers for complimentary upgrades to our Premium Lounge and Priority Loading products. Jack the Pirate was out in the car lanes loading the ship and sporting some Halloween accessories, and our on-board services team were also promoting seasonal goods of spiced pumpkin latte and gingerbread men on board in the Lighthouse café. A big thank you to all our fantastic team members for making such a fabulous effort for our guests.”
November 1, 2018