BU Channel introduces new bicycle catering service at Dunkerque Terminal

Sophie Franque driving the new bicycle at Dunkerque Terminal

The BU Channel Customer Experience team reviews comments from our customers about the services we offer and what we can do to improve them on a monthly basis. The team takes the feedback, shares it with Heads of Department, and decides on the actions they can take to meet the suggestions.

Steve Garner, Customer Experience Manager at BU Channel says: “We hear from our customers that they find the catering facilities at the Dunkerque passenger terminal rather limited, as we only offer hot and cold drinks, sandwiches and snacks via vending machines.”

“Our customers suggested that we could offer fresher items at the terminal. Not much time was spent between idea and action, and so it did not take long until Sophie Franque, Operations Agent, took our new bicycle service on a test drive down the Dunkerque loading lanes.”

The new service will commence at the Easter holidays between the hours of 10.00-18.00 and offer our customers hot and cold drinks, croissants, pastries and ice cream in the summer.

“Thank you to Sebastien Douvry, Operations Director France, and his team for coming up with this initiative. We are very much looking forward to spending time with our customers in the loading lanes over the Easter period to hear what they think of the new service” adds Steve.

March 7, 2019